Support and Feedback

What is this page?

If you have questions, issues, or suggestions related to the Our Company app — you're in the right place. We're here to help!

Frequently Asked Questions (FAQ)

Q: How do I change the time of my plan?
A: Open the plan, tap "Edit", adjust the time, and save.
Q: How can I delete my profile?
A: Just email us with the subject "Delete my profile".
Q: Why don't I see other participants?
A: Try expanding your filters — like time range or location radius.

Response time

We respond within 24 hours, Monday through Friday. On weekends or nights — up to 48 hours.

In urgent cases

If you're experiencing inappropriate behavior or a safety issue, please report it using the "Report" button inside the app. Our team will respond promptly.

Code of Conduct, Moderation & EULA Compliance

Our Company fully complies with the App Store Review Guidelines, Google Play Developer Policies, and applicable regional legislation.

We enforce the following principles:

No offensive or explicit content:
Any content involving nudity, hate speech, harassment, threats, or illegal behavior is strictly prohibited.
Active moderation:
Reports submitted via the "Report" feature are reviewed by our team. Accounts or content violating our terms will be removed, suspended, or blocked.
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EULA adherence:
By using the app, users agree to abide by our End-User License Agreement (EULA), which includes rules around conduct, content use, and responsibility.
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User safety comes first:
We reserve the right to block or restrict users who engage in inappropriate behavior, abuse, spam, or manipulation of the system.
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Law enforcement cooperation:
We may share account data with authorities in accordance with applicable laws and when legally required.